Return & Refund Policy

We want you to love every bloomlune piece!

If you are not satisfied with your purchase, you may return the item within 30 days from the date of order.

In order to protect the health and hygiene of all our customers, we ask that you wear underwear or bottoms when trying on items.

Return & Exchange Eligibility

Returns and exchanges are accepted within 30 days of the order date if the item has not been worn, has not been washed, has intact tags, and is in its original packaging. Free gifts, bras, underwear, and items marked as Final Sale are not eligible for return or exchange.

The following items cannot be returned or exchanged:

• Items that have been worn outside

• Items that have been washed

• Items with incomplete or missing labels

• Items with damaged or incomplete packaging

• Items purchased more than 30 days ago

We hope you understand and comply with our policy. Our team is committed to providing you with excellent after-sales service. If you need any guidance, our team is just an email away.

How to Request a Return or Exchange

To request a return or exchange, please email us at service@bloomlune.com with your order number and the details of your request.

We will handle your request promptly and do our best to assist you. Feedback is always welcome as we continuously work to improve your shopping experience.

Return Shipping Costs

Customers are responsible for return shipping costs and must arrange the shipment independently. We strongly recommend using an insured and traceable shipping method, as we are not responsible for lost return packages.

If we inadvertently shipped you the wrong item or if you received a damaged product, please contact us immediately at service@bloomlune.com. We will waive your return shipping fee, cover replacement costs, and send you the correct item free of charge.

Please note: Original shipping charges are non-refundable. International shipments are not eligible for free returns or exchanges.

How to Receive Your Refund

Please submit your return tracking number to us once you have shipped your package. A valid tracking number is required to process your refund.

Once your return is received and accepted, we will issue a refund to your original payment method and notify you via email. Depending on your bank or payment provider, it may take 5 to 10 business days for the funds to reflect in your account.

Damaged or Faulty Items

We apologize if you received a faulty item. Please send a photo of the damaged product along with your order number to service@bloomlune.com, and we will gladly resolve the issue for you.

Please note that claims for damaged items submitted outside the 30-day window cannot be processed.

Closed or Replaced Payment Cards

Refunds can only be issued back to the original payment method used at checkout. We cannot process refunds to a different card or bank account.

If your card was replaced but the underlying bank account remains active, the refund will automatically transfer to your account. If the account has been completely closed, please contact your bank first for assistance, or reach out to us at service@bloomlune.com.

Processing Times

Exchanges will be shipped once the returned item is confirmed in transit. Refunds will be processed to your original payment method within 3 to 10 business days after we receive your returned package.

For any additional questions regarding refunds or returns, please feel free to reach us at service@bloomlune.com.